Privacy Policy
How GoTripora handles your personal information.
This policy explains how Tripora Limited, trading as GoTripora, collects and uses information when you browse our website, make a booking or contact our team.
Information we collect
We may collect your name, email, phone number, booking details, travel date, traveler numbers, child information, hotel or pickup location, special requests, payment status and communications with us.
Website and device data
Our store and service providers may collect browser, device, IP address, cookie and interaction information needed for security, checkout, analytics and website performance.
How we use information
We use information to process orders, coordinate experiences, provide confirmations and support, prevent fraud, maintain records, improve our services and meet legal obligations.
Who receives booking data
Only relevant details may be shared with local guides, drivers, venues or activity partners. Shopify, payment providers and other service providers process data where needed to operate the store and complete your booking.
International processing
Because our business, technology providers and local operators may be in different countries, information may be processed outside your home country with appropriate operational and contractual safeguards.
Retention and security
We retain information only as reasonably needed for bookings, support, accounting, dispute handling and legal compliance. We use reasonable safeguards, but no internet transmission or storage method is completely secure.
Your choices
You may ask to access, correct or delete personal information, subject to applicable legal and record-keeping requirements. You can also opt out of non-essential marketing communications.
Contact
Privacy requests can be sent to guestservices@gotripora.com. We may need to verify your identity before completing a request.
Need Bangkok or Chiang Mai tour support?
Send your dates, group size and request. We will review the available options and reply as soon as possible.