Cancellation Policy
Cancellation, changes and refunds.
Our standard policy is shown below. A product-specific cancellation rule displayed before booking or in your confirmation takes priority where it differs.
Free cancellation
Unless the product states otherwise, you may cancel at least 24 hours before the scheduled start time for a full refund to the original payment method.
Within 24 hours
Cancellations made less than 24 hours before the scheduled start time are non-refundable. Date, package and traveler changes within this period are subject to availability and may incur additional costs.
Tickets and special events
Admission tickets, festival events, reserved transport and other fixed-cost services may be non-refundable once confirmed. The applicable restriction will be shown on the product page or booking confirmation.
Late arrival and no-show
No refund is provided if you arrive late, miss the stated pickup or meeting time, fail to provide usable contact or pickup information, or do not attend the experience.
Changes by the operator
If GoTripora or the local operator cancels and no suitable alternative is accepted, you will receive a full refund. You may instead choose an available date or comparable experience.
Weather and local conditions
Routes, timing or activities may be adjusted for weather, traffic, safety or local restrictions. A reasonable operational change does not automatically qualify for a refund if the core experience is still provided.
Refund timing
Approved refunds are issued promptly to the original payment method. Your bank or payment provider may require additional business days before the funds appear.
Requesting a cancellation
Email guestservices@gotripora.com or contact us on WhatsApp with your booking reference, lead traveler name and requested change. The request is effective when received by us.
Need Bangkok or Chiang Mai tour support?
Send your dates, group size and request. We will review the available options and reply as soon as possible.